Microsoft Copilot Studio is moving beyond simple chatbots. Businesses are using it to build AI agents that solve practical operational problems, connect to existing business data, and automate time-consuming work.
Hertz: Faster Roadside Assistance
Hertz built an AI-powered agent using Microsoft Copilot Studio to help its customer service teams support customers requiring roadside assistance.
In an early pilot, the solution reduced the time required to resolve customer issues by more than 15%, helping agents respond faster when customers need help.
Dunaway: Cutting Regulatory Research Time by 90%
Engineering and planning firm Dunaway was spending more than 10,000 hours every year searching and interpreting regulatory documents.
Using Copilot Studio and Power Automate, Dunaway created an AI agent that lets engineers ask questions and quickly retrieve relevant information. The result was a 90% reduction in manual research time.
Unifi: Turning Days of Contract Review into Minutes
Aviation services company Unifi needed a better way for its legal team to process and search large contracts containing complex legal and industry terminology.
Using Copilot Studio and Microsoft Power Platform, Unifi created an AI-powered contract solution that reduced contract processing from days to minutes, while providing natural-language access to contract information.
These examples show where Copilot Studio delivers real value: taking repetitive, information-heavy business processes and turning them into intelligent AI-assisted workflows.